FAQ (Frequently Asked Questions)

❓ What are the delivery times?

Between 3 and 6 business days with Mondial Relay to a pick-up point or to your home, depending on your location.

Between 3 and 6 business days with Chrono ShopToShop to a pick-up ppoint depending on your location.

❓ Can I track my order?

Yes! A confirmation email with a tracking number is sent after shipment.

❓ Are my candies well protected?

Yes. Each order is carefully packaged to prevent breakage or crushing.

❓ Do you offer sugar-free / allergen-free candies?

Some candies may contain: gluten, nuts, milk, colorings.
➡️ See the "Ingredients & Allergens" section of the product.

❓How to contact customer service?

You can use:

-the contact form on the Contact page

-direct email

-the site chat

❓ Can I return a product?

❌No .
For hygiene and food safety reasons, returns are not accepted once the order has been delivered.
Except in cases of error on our part or damaged product upon receipt, where a replacement or refund may be considered (with photo).

❓ What if my order arrives damaged?

Contact us within 48 hours with a photo:

📧 Email

💬 site chat

➡️ I will find a solution (replacement or refund depending on the case).

❓Do you ship internationally?

For now, only in France (can be changed if you wish).